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Terms + Conditions

Renee Mariette, Founder and Director of Make Words Work, is a freelance SEO copywriter in Melbourne. She’s been building winning marketing strategies for companies of all sizes and launched Make Words Work to help her clients achieve fist-pumping results through the power of words.
1. Renee Mariette, I, or me refers to Make Words Work, ABN 835 449 525 22
2. You, or your means the people and businesses who buy my Services (Clients or Prospective Clients)
1. These Terms govern how we will work together and apply to everyone who visits my Site or Services from me:
a. You agree to these Terms and my Privacy Policy by visiting my Sites and buying my Services.
b. If you disagree with my Terms, you must stop accessing and using my Site.
2. My agreement with you dictates how we will work together and includes:
a. the agreed Proposal with you (or other Service-specific terms set out on my Site),
b. these Terms and Conditions,
c. my Privacy Policy, and other policies available from my Site.
If the different parts of this Agreement conflict, the document listed above takes priority to the extent of any dispute.

Each Proposal, I agree with you, creates a separate Agreement.
When you buy Services from me, other specific terms may apply as well as these Terms.

For example, Service-specific terms such as the agreed contracted retainer period for Ongoing SEO based on your selected package.
1. Generally, other specific terms will be set out in a written Proposal I agree with you or detailed on my Site.
2. If you access Material, I make it available on my Site at no cost or book a discovery call with me; I may provide some general information for you.
3. You agree that this information is not tailored to your circumstances, and you should use your judgement and get independent advice to see if it is right for you in your situation.

1. For most Services you buy from me, you agree to pay a 50% deposit upfront and 50% on project completion. This does not include Ongoing SEO retainers, which are invoiced in full monthly at the agreed date.
2. Your proposed Fees include two (2) rounds of amends. Additional amends may incur additional costs.
3. Services under $500 must be paid in total upfront before work commences.
4. You can request a Rush Rate on your project, which may incur a 25% fee of the total proposed Fees.
5. Please pay all invoices by the due date, generally within 7 days from when I send you my invoice.
6. I won’t start working on your project until you pay (and may stop working if you haven’t paid).
7. If you pay late, I may charge a late fee of 2% above the Reserve Bank of Australia’s cash rate.
8. Your payment method might have different conditions from the relevant payment processor or your bank (e.g. processing fees). Please check the requirements before using your selected payment method.

At any time, if you require additional Services or changes to your current Agreement, I’ll let you know the price and send you an invoice you’ll need to pay before I start that work.
The copywriting Fees outlined in your Proposal and/or Contract for web copy include:
1. Headlines (H1’s)
2. Subheadings (H2’s - H6)
3. Body Content
4. SEO optimised
5. Competitor research
6. 100% original text
7. 100% grammatically correct
8. Title Tags and Meta Descriptions
9. Internal Links
10. Two rounds of edits with you
1. Prices are in AUD (Australian currency) and exclude GST unless I clearly say otherwise.
2. I might update my prices from time to time. I don’t have to give you notice if I change my pricing.
You are ultimately responsible for your project. This means that:
1. You are responsible for getting all appropriate consents and releases for any images or branding.
2. You are responsible for approving content written by Make Words Work to use on your website (this includes checking that content does not infringe on any person’s intellectual property rights).
1. You are responsible for getting all appropriate consents and releases for any images or branding.
2. You are responsible for approving content written by Make Words Work to use on your website (this includes checking that content does not infringe on any person’s intellectual property rights).
a. reschedule your Booking for a different, mutually agreed time, or
b. recommend a suitable alternative or employ a contractor at your approval.
As a small business owner, I strive for happy Clients, so if you have any questions or concerns, please let me know so I can improve.
1. If you are a consumer or small business, you have certain rights under the Australian Consumer Law (ACL), and nothing in these Terms excludes your rights to Consumer Guarantees.
2. If I give you access to digital download or other Material, unless I’ve entirely underdelivered on what I promised, you generally aren’t entitled to a refund.
3. If a refund is required by law, I’ll provide that refund.
4. In other situations, I may offer refunds at my discretion. I may refund a portion of Fees already paid, less reasonable costs incurred for Material accessed or Services delivered and/or administrative costs.

I understand that sometimes things happen that require you to reschedule a Booking or shift the timeframe.
1. If you need to change a Booking, please let me know as soon as possible. This allows me to reschedule your Booking and offer your original Booking timeframe to others.
2. If I need to change a Booking, I will give you as much notice as possible in the circumstances and minimise disruption where possible.
1. Please provide a minimum of 3 business days’ notice via email to reschedule a Booking. This is because when I book your work in advance, I may turn away other clients.
2. Rescheduling fee: If you don’t give me enough notice to reschedule, I may charge a reasonable rescheduling Fee to find a new slot in my calendar and re-shuffle work for you.
3. No show: If you don’t send through the information I need to complete your work, or if you don’t attend a scheduled meeting without giving me the required Change Notice, you may not get the full benefit of the Services.
4. Late show: If you arrive late or send through information late, I still end Bookings at the scheduled time to respect other Clients, and my Services might not be as impactful as they might have been.
a. Where delays are caused primarily by you, my availability for completing rescheduled Bookings may be limited due to other client Bookings.
I do not guarantee particular business outcomes for buying my Services. Business outcomes depend on many different factors, including:
1. The state of your current website and various support systems to maintain that website.
2. Your website process and business knowledge, systems implementation (in-house or using external parties), market factors, changes in technology.
3. Market trends, industry factors, algorithm updates.
4. Your ability and willingness to follow and implement my recommendations
5. Resources, systems, and team members you have available to implement an SEO strategy.
6. Accuracy and completeness of the information you provide me, and other factors.
For these reasons, I do not guarantee that your website will rank in Google within any set timeframe.
I use reasonable care and skill to deliver Services to you, however, you agree that:
1. I cannot promise that my Services or Material will be continuously available or fault free.
2. If things outside my reasonable control impact my ability to supply the Service, you agree I am not responsible for implications on you as a result.
3. Services and related content are provided in good faith, based on the information you provide me, and you are responsible for your use of my Services.
You understand that changes in your chosen software platform features or service plan tier, the number of team members, your services, strategic developments in your chosen market, and other factors might mean my strategic advice is no longer accurate or as impactful as intended, despite my best efforts.
If you cause me loss, you’ll need to compensate me:
1. You must pay me for any loss you cause that arises from your use of the Site or your breach of these Terms (such as misusing my Material).
2. To the extent allowed by law, you must pay for costs I incur caused or contributed to by:
a. inaccurate or misleading info you give me,
b. your breach of these Terms or my other policies,
c. your breach of any applicable laws or regulations, or
d. your use or misuse of Services or my Material.
Nothing in these Terms restricts consumer or small business laws that may apply when you buy my Services.
1. To the extent allowed by law, I exclude all liability for claims by you or a third party for all forms of loss or damage, including loss or inaccuracy of data or loss of business profits or revenue.
2. Unless I directly cause your loss through negligence or wilful misconduct, I am not responsible for loss from you using my Site, products, or services (or inability to use).
3. Where I can’t exclude liability, my total liability to you is limited to me re-supplying the relevant Service to you or, if applicable, paying you the cost of paying someone to re-supply the appropriate Services to you.
I can change these Terms occasionally, so check over them when you visit or buy from me to ensure you agree.

Due to the nature of my work, I can’t promise to keep my Site updated. Unfortunately, this means I’m not responsible if my Material or Site is inaccurate or out-of-date.
From time to time, I update pricing or descriptions of Services on my Site.
1. I might need to refund or cancel your Booking if my Site information or products and Services need to be corrected.
2. I do this within a reasonable time of realising the error.
1. Passwords: If I give you a username and/or password to access Site features or Material, you must keep those details confidential. You are responsible for any unauthorised use or misuse of your passwords and resulting use of the Site and Material.
2. No waiver of rights: The delay or failure to exercise rights or a partial exercise of rights is not a waiver of those rights.
3. Invalid terms severed: If a court of law decides one or more parts of these Terms are invalid or unenforceable, those parts are severed from these Terms, and other elements remain in full force and effect.
4. Governing law: The laws of the State of Victoria, Australia, governs these Terms.
My Site has content, information, and Material that I crafted through research and experience.
1. You must use Materials as set out in these Terms.
2. I grant you a limited licence to use my Site and Material as set out in these Terms.
3. Any other uses of my Material are prohibited unless I give you explicit written permission.
4. See my Intellectual Property section for more details.
5. My Sites are not intended for children under the age of 13.
1. You must not use my Site and Material in a way that competes with my business or breaches my IP rights.
2. Please reach out if you want to explore a collaboration, journey together, or licence my Material for your own use.
1. When you use my Site and Material, you must not do (or try to do) anything unlawful or that I reasonably think is inappropriate or might damage my reputation.
2. You must not modify my Site or knowingly send viruses or other disabling features that may damage or interfere with my Site.
3. Engaging in this kind of bad behaviour may result in me reporting you to relevant authorities and/or removing your access to my Site and Material without notice.
I have partnerships with some third parties who offer other products and services. Some of the links on my Site are affiliate links. This means:
1. I may earn a small commission if you purchase after clicking these links.
2. I will disclose when something is an affiliate link or paid partnership so you can make an informed decision about your purchase.
1. I may close, or disable my Site or parts of it occasionally and with little or no notice.
2. Generally, I aim to give my Clients reasonable notice of material changes to your Site access.
3. I can exclude Visitors from my Site if they engage in the bad behaviour mentioned above.
4. I’m not responsible for any loss or damage you suffer in connection with my decision to exclude you from the Site or close down the Site.
I do not promise that my Site complies with any laws outside Australia.
1. If you access my Site from outside Australia, you do so at your own risk. You are responsible for following the laws that apply where you access my Site.
I have systems and processes to store and manage information, but generally, the internet and my Sites may not be 100% secure, so please keep this in mind when visiting my Sites and sharing information online.
1. Proposal means the Service-specific details and outlines the type of Services you buy, the length and type of Services, the included Material, and the applicable Fees. The Proposal may be in the form of a document or as part of my digital sales process.
2. Material means all tools I create or use to supply you with a Service, which might include, but is not limited to, one or more of the following: access to videos, written information, audio, lessons, digital products, classes, workshops, training plans, feedback, advice, content on my Site, digital products, eBooks, and/or webinars. Make Words Work always retains ownership of all Material.
3. Confidential Information includes all material, IP, non-public, business-related information disclosed or made available to the receiving party through any means relating to a party’s business but excludes information that, without breaching this agreement, is already public or known to the receiving party.
4. Clients refer to the people or businesses who buy Services from Make Words Work.
5. Fees mean the charges you pay me for the Services I provide, as set out in a Proposal or Contract.
6. Intellectual Property (IP) means any of the following in any jurisdiction throughout the world: trademarks and service marks, including all applications and registrations, and goodwill connected with the use of them, patents, copyrights, Site, and internet domain names, including all related applications and registrations, trade secrets and confidential know-how, other intellectual property and related proprietary rights, interests, and protections. My Material forms part of my Intellectual Property.
7. Services mean the various copywriting and search engine optimisation services I offer, including coaching, consulting, webinars, workshops, courses, and other products and services I offer occasionally.
8. Booking means scheduled time I agree with you to spend working to help your business and providing my Services to you.
9. Site includes the Make Words Work website and my presence on third-party applications such as social media platforms like Facebook and Instagram.
10. Visitors means people passing through my Site.
Please reach out if you have any questions or notices about these Terms or my other policies.
Last updated: March 2023
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Make Words work

with Renee Mariette
Your friendly Melbourne SEO Copywriter